Use Cases for AI presented by Matthias Lichtenthaler of the Federal Computing Center 🇦🇹 (“Bundesrechenzentrum”), at Future-Law “Digitaler E-Signatur Tag 2023”:

Virtual Assistant:

• Case Categorization(?)
• Consultation/Assessment Semi-automated intelligent processing/answering

Recognizing intentions

• Providing forms
• Answering questions
• Digital completion of official channels
• Contact with Expert

Recommendation of further steps

• If the decision is positive → digital contracting
• Otherwise: Recommendation of digital customer service points Support in decision making

The presenter said that it’s working well. Their only issue: Aleph Alpha is a German company, from Heidelberg. “Not Austrian! But at least from Europe”. 😄