Nils Durner's Blog Ahas, Breadcrumbs, Coding Epiphanies

Aleph Alpha at the Federal Computing Center

Use Cases for AI presented by Matthias Lichtenthaler of the Federal Computing Center 🇦🇹 (“Bundesrechenzentrum”), at Future-Law “Digitaler E-Signatur Tag 2023”:

Virtual Assistant:

  • Case Categorization(?)
  • Consultation/Assessment Semi-automated intelligent processing/answering

Recognizing intentions

  • Providing forms
  • Answering questions
  • Digital completion of official channels
  • Contact with Expert

Recommendation of further steps

  • If the decision is positive → digital contracting
  • Otherwise: Recommendation of digital customer service points Support in decision making

The presenter said that it’s working well. Their only issue: Aleph Alpha is a German company, from Heidelberg. “Not Austrian! But at least from Europe”. 😄

Nutzung unterschiedlicher KI und ML-basierter Technologien, angepasst an die Use Cases: ML, KI, ChatBots, Robot Process. Automation, Speech to Text (Audio Interaktion), potentielle Weiterverarbeitung für KI (bei Zustimmung bzw. wenn zulässig)

Anwendungsbeispiele zu KI: Virtueller Assistent