Use Cases for AI presented by Matthias Lichtenthaler of the Federal Computing Center 🇦🇹 (“Bundesrechenzentrum”), at Future-Law “Digitaler E-Signatur Tag 2023”:
Virtual Assistant:
- Case Categorization(?)
- Consultation/Assessment Semi-automated intelligent processing/answering
Recognizing intentions
- Providing forms
- Answering questions
- Digital completion of official channels
- Contact with Expert
Recommendation of further steps
- If the decision is positive → digital contracting
- Otherwise: Recommendation of digital customer service points Support in decision making
The presenter said that it’s working well. Their only issue: Aleph Alpha is a German company, from Heidelberg. “Not Austrian! But at least from Europe”. 😄